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What Is an External Customer?

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❶They might be depending on someone inside the company at a specific time for a specific reason, maybe once a week or even once a year. Geoff Tennant, a Six Sigma consultant from the United Kingdom, uses the following analogy to explain the difference:

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A review published in the Journal of Obesity in 2011 that looked at 12 clinical trials found that Garcinia Cambogia can increase weight loss by about 0. 88 kg, or 2 pounds, on average, over a period of several weeks (13). Their conclusion sums it up quite nicely: …Garcinia extractsHCA can cause short-term weight loss.

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Internal Customers and the External Customer Experience Your employees are the face of your company -- the liaisons your customers interact with when they research products and make purchases. Satisfied employees represent your company with integrity and .

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Definition of internal customer: An employee who receives goods or services produced elsewhere in an organization as inputs to his or her work.

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Great (external) customer service creates customer satisfaction, customer loyalty, and customer retention. So why all the fuss about internal customers, especially when retention isn’t an issue? Outstanding internal customer service is simply good business. Internal customer service can flourish only in high communication environment. Internal Customer Service refers to the interactions between all the employees who support the company and those who work on the front line with “The Customer”.

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An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators. A simple definition of an internal customer is anyone within an organization who at any time is dependent on anyone else within the organization. The internal customer may be a situational customer. This person may not always be the internal customer.